DSL Telecom invites unemployed youth to apply for Internships / Internship Programme for 2025 / 2026.
Location: Somerset West, Western Cape, South Africa
Job Type: Internship
Salary: R5 000.00 – R7 000.00
Closing Date: Not Specified
Are you passionate about delivering exceptional customer support? Do you enjoy problem-solving in a fast-paced, tech-driven environment? If you’re keen to grow your skills and gain hands-on experience in software support, this opportunity could be for you!
Description:
DSL Telecom is a Sales & Marketing company that specialises in high demand technology products including Internet, Voice and Cloud Services. We are the largest Vox business partner in SA, the largest post-paid Telkom dealer in the country and the first and largest Zoho partner in Sub-Saharan Africa. DSL Telecom has won numerous awards for our achievements and our positioning in relevant high growth industries means the possibilities are endless for DSL Telecom and the right candidate
The following Internship Opportunities are open for applications:
Software Support Intern
Duties and Responsibilities:
- Provide first-level customer support for Zoho Suite users, addressing both technical and administrative issues.
- Efficiently manage a high volume of support requests via calls, emails, and chat, ensuring timely responses.
- Troubleshoot and resolve customer queries by researching and offering solutions.
- Escalate unresolved issues to higher-level support when necessary, maintaining clear communication and documentation.
- Identify customer needs and provide relevant assistance, focusing on enhancing their overall experience with our software.
- Individuals studying towards or have completed a Diploma/Bachelor’s Degree in Information Systems or a related field (preferred but not compulsory).
Zoho Implementation Intern – SaaS
Duties and Responsibilities:
- Learn and contribute to creating plans for how businesses can use technology effectively.
- Support the team with the creation of project documentation.
- Learn about Zoho’s software solutions and how they can help our clients.
- Collaborate with team members to guarantee seamless implementation, integration and functionality of all project components.
- Consistently improve your skillset through provided training, online self-learning, and certifications.
- Completed a Diploma/Bachelor’s Degree in Information Systems or a related field (preferred but not compulsory).
Sales Intern
Duties and Responsibilities:
- Manage high volumes of communication (calls, emails, messages) to address customer needs and answer their queries promptly and accurately.
- Ensure high lead and order conversion rates through follow-up and deal closing.
- Handle order processing with accuracy and timeliness to meet sales targets.
- Build and maintain strong client relationships through regular communication and feedback gathering.
- Update internal CRM databases and ensure compliance with laws and policies.
- Matric qualification and a passion for sales and customer service
Customer Service Intern
Duties and Responsibilities:
- Provide first-level contact and support for customers seeking administrative and technical assistance, resolving issues promptly.
- Manage high volumes of inbound and outbound calls efficiently and within specified timeframes.
- Identify customer needs, clarify information, and offer solutions or alternatives through research.
- Handle customer complaints effectively, ensuring timely resolution and follow-up.
- Escalate unresolved queries to higher support levels as necessary, maintaining proper communication protocols and documentation.
- Matric Certificate
How to Apply for DSL Telecom: Internships 2025 / 2026
Click on the Apply Now button below your preferred DSL Telecom Internship Programme to apply online:
Software Support Intern
- Individuals studying towards or have completed a Diploma/Bachelor’s Degree in Information Systems or a related field (preferred but not compulsory).
Zoho Implementation Intern – SaaS
- Completed a Diploma/Bachelor’s Degree in Information Systems or a related field (preferred but not compulsory).
Sales Intern
- Matric qualification and a passion for sales and customer service
Customer Service Intern
- Matric Certificate
CLICK HERE FOR MORE INTERNSHIP OPPORTUNITIES
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