Capita South Africa invites unemployed youth to apply for Learnerships / Learnership Programme for 2024 / 2025.
Location: Cape Town, Western Cape, South Africa
Job Type: Learnership
Closing Date: Not Specified
About the Job
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Job Title:
Learnership
Job Description
To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
How to Apply for Capita South Africa: Learnerships 2024 / 2025
Click here to apply online for Capita South Africa Leanership Programme
CLICK HERE FOR MORE LEARNERSHIP OPPORTUNITIES
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