The Shoprite Group of Companies invites unemployed graduates to apply for IT Support Manager Traineeships Programme for 2024 / 2025.
Location: Boksburg, Gauteng, South Africa
Job Type: Traineeship
Closing Date: 19 July 2024
OK Franchise is looking to employ a Trainee IT Support Manager to provide technical assistance and support to end-users (franchisees and instore staff) and the IT Support Manager.
This role involves troubleshooting hardware and software issues, assisting with system configurations, escalating issues and queries to the necessary 3rdParties if required.
This role is often the first point of contact for IT-related issues and is responsible for delivering timelyand high-quality support.
RESPONSIBILITIES:
End-User Support:
- Provide prompt and courteous support to end-users via various channels, including phone, email, and in-person.
- Assist users with hardware and software issues, troubleshoot problems, and guide them through solutions.
Technical Support:
- Provide sound technical support pertaining, diagnosing, and resolving hardware and software issues on desktops, laptops, printers, and other IT equipment.
- Install, configure, and maintain computer systems and applications.
- Install, upgrade, and configure software applications.
- Ensure that software is up to date with the latest patches and updates.
- Provide remote support to users in different locations, utilizing remote desktop tools and collaboration software.
- Assist in enforcing IT security policies and procedures.
REQUIREMENTS:
Qualifications
- Grade 12 certificate with A+, N+ or equivalent certification or relevant experience in general IT technical support – (essential).?
- Degree/Diploma or higher in Information Technology, Computer Science, or a related field – (beneficial)
Experience
- +2 years’ experience in a technical support role or similar, with some knowledge relating to system hardware and software support – (essential).?
How to Apply for Shoprite: IT Support Manager Traineeships 2024 / 2025
Click here to apply online for Shoprite IT Support Manager Traineeships Programme
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