Job Type: Graduate Internship

Location: Vredenburg, Worcester, Mitchells Plain, Philippi, Mossel Bay, Durbanville, Knysna, Wynberg, Cape Town, Western Cape; Welkom, Free State; Limpopo, King Williams Town and Mount Frere, Eastern Cape; Ladysmith, Ixopo and Mkuze, KwaZulu-Natal; Bronkhorstpruit, Secunda and Ermelo, Mpumalanga; South Africa

Closing Date: Not Specified

AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2024/25, twelve months Internship Programme.

You will be working for a company that is over 100 years old with strong values which are customer centric.  You will have access to personal services through the employee assistance program and wellness programs.  You will be working for an organization that values employee development and rewards excellent performance.

Responsibilities:

The areas of responsibility include but are not limited to;-

• Deliver a positive and professional client service experience to branch customers.
• Manage client inquiries at branches and documenting activities and outcomes.
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
• Provide clients with technical assistance on products and services offered by AVBOB Member Value.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommend product improvements based on client services feedback.

Requirements:

• Financial Degree
• Accounting / Economics Degree
• BSc Information Systems Degree
• Marketing Management Degree
• Business Administration Degree

Skills and Competencies:

• Excellent customer service skills
• Team player
• Customer focused
• Communication
• Analytical
• Patience
• Data Analytics
• Problem solving
• Resilient and able to work under pressure.
• Effective communication skills both written and verbal.
• Sales Experience is advantageous
• Customer Service experience advantageous

Please note:

• Only suitably qualified applicants who have NOT previously served as Interns, will be considered.
• Correspondence will be limited to successful candidates only and applications received after the closing date will not be considered.