The City of Johannesburg (CoJ) invites unemployed graduates to apply for Customer Care Agent internships / Internship Programme for 2024 / 2025.
Location: Johannesburg, Gauteng, South Africa
Job Type: Graduate Internship
Closing Date: 28 August 2024
The City of Johannesburg (CoJ), Transport Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months.
Duties and Responsibilities:
Key Learning Areas:
- Provide customers with accurate information about products and services offered by the company and maintain records of customer interactions.
- Provide high quality and professional query resolution that ensures customers satisfaction;
- Manage customer complaints in line with applicable standard operating procedures;
- Build and improve relationships with customers to enhance loyalty, communication internal and external functioning of Rea Vaya, resulting in increase profitability;
- Executing effecting stakeholders relations management in line with applicable policies and standard operating procedures;
- Ensure timeous and accurate reporting of customer care related activities.
Requirements:
- Grade 12 (NQF level 4) plus Diploma in Marketing / Business Management / Business
Administration or NQF level 6 qualification. - Only City of Joburg residents will be considered.
How to Apply for The City of Johannesburg (CoJ): Customer Care Agent internships 2024 / 2025
Click here to apply online for CoJ Customer Care Agent Internship Programme
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