The Foschini Group (TFG) invites unemployed graduates to apply for Operation Process Administrator Internships Programme for 2024 / 2025.
Location: Western Cape, South Africa
Job Type: Graduate Internship
Closing Date: Not Specified
JOB DESCRIPTION
- Effectively manage and drive the customer service KPI by extracting, reporting and resolving out of SLA complaints
- Analysis of customer complaints and give sound recommendation to stores and internal stakeholders on how to resolve and improve customer satisfaction
- Create clear and concise communication to store and field managers via the TFG internal plattforms such as Yoobic and In Touch
- Engage with all internal stakeholders when providing guidance on communication sent to stores
- Extract and distribute turnover results to management on a daily basis
- Extract and distribute time and attendance reports for field and escalating any out of line issues relating to the information
- Arranging travel and accommodation for management
- Compiling general process documents on an adhoc basis
- Maintain high levels of internal service and continually seek ways to improve service levels
- Building and maintaining relationships with Divisional field management
Qualifications And Experience
- Marketing, Public Relations or related degree or diploma
Skills
- Computer literacy and well versed in using Microsoft Office tools (Word and Excel) will be advantageous
- Excellent organizational skills and attention to detail to ensure accuracy in reporting and learner management.
- Excellent written communication and presentation skills
- Excellent analytical skills with sound judgement and problem-solving skills
- High resilience and agility with the ability to work well under pressure
- Able to work independently and have good interpersonal skill.
Behaviours
- Action Oriented – readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Collaborates – effectively works with others to achieve shared goals
- Communicates Effectively – conveys information and communicates ideas in a clear, concise and impactful manner
- Customer Focus – understands, anticipates, and meets the needs and expectations of customers
- Decision Quality – consistently makes timely, well-rounded and informed decisions
- Situational Adaptability – effectively adjusts their behaviour, approach, and decision-making based on the situation
- Values differences – recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
How to Apply for The Foschini Group (TFG): Operation Process Administrator Internships 2024 / 2025
Click here to apply online for TFG Operation Process Administrator Internship Programme
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